Assessing ‘meta-services’: customer's perceived value and behaviour

Author: Janawade Vikrant   Bertrand Daisy   Léo Pierre-Yves   Philippe Jean  

Publisher: Routledge Ltd

E-ISSN: 1743-9507|35|5|275-295

ISSN: 0264-2069

Source: The Service Industries Journal, Vol.35, Iss.5, 2015-04, pp. : 275-295

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Abstract