Author： Simatupang Togar Mangihut Putro Utomo Sarjono Hermawan Pri Simatupang Togar Mangihut
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1758-4116|21|2|222-249
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.21, Iss.2, 2015-04, pp. : 222-249
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