Author： CaglianoAnna CorinnaDepartment of Management and Production Engineering Politecnico di Torino Torino Italy Alberto De Marco Department of Management and Production Engineering Politecnico di Torino Torino ItalyDepartment of Management and Production Engineering Politecnico di Torino Torino Italy RafeleCarloDepartment of Management and Production Engineering Politecnico di Torino Torino Italy BragagniniAndreaTelecom Italia Torino Italy GobbatoLucaDepartment of Control and Computer Engineering Politecnico di Torino Torino Italy
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1758-4116|21|4|928-963
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.21, Iss.4, 2015-07, pp. : 928-963
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