Author： LemieuxAndree-AnneEcole Polytechnique de Montreal Montreal Canada AND Department of Industrial Engineering Arts et Métiers ParisTech Paris France LamouriSamirDepartment of Industrial Engineering Arts et Métiers ParisTech Paris France PellerinRobertDepartment of Mathematics and Industrial Engineering Ecole Polytechnique de Montreal Montreal Canada TamayoSimonDepartment of Industrial Engineering Arts et Métiers ParisTech Paris France
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1758-4116|21|4|791-819
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.21, Iss.4, 2015-07, pp. : 791-819
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