Supporting staff to respond effectively to informal complaints: findings from an action research study

Publisher: John Wiley & Sons Inc

E-ISSN: 1365-2702|24|15-16|2106-2114

ISSN: 0962-1067

Source: JOURNAL OF CLINICAL NURSING, Vol.24, Iss.15-16, 2015-08, pp. : 2106-2114

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Abstract