Antecedents of Customer Satisfaction Affecting Broadband Loyalty: An Implementation of Servqual and NPS®

Publisher： IGI Global_journal

E-ISSN： 1947-3109|6|1|26-41

ISSN： 1947-3095

Source： International Journal of Strategic Information Technology and Applications (IJSITA), Vol.6, Iss.1, 2015-01, pp. : 26-41

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