Factors Hindering IT Outsourcing Relationship in Swedish Public Organizations

E-ISSN： 1947-8313|6|2|20-37

ISSN： 1947-8305

Source： International Journal of Innovation in the Digital Economy (IJIDE), Vol.6, Iss.2, 2015-04, pp. : 20-37

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Abstract

IT outsourcing relationship is the relationship in the outsourcing agreement between the service provider and service receiver. The overall IT outsourcing success is directly influenced by the IT outsourcing relationship. However, not much attention has been given in research literature to the IT outsourcing relationship in public organizations and even less regarding the IT outsourcing relationship in Swedish public organizations. This study investigates the factors that hinder the post-contract stage of IT outsourcing relationship in Swedish municipalities. The research was performed through case studies in two Swedish municipalities and has revealed nine hindering factors in the post-contract stage of an IT outsourcing relationship. The findings of this study contribute to the few existing research on the hindering factors of the post-contract stage of the IT outsourcing relationship in public organizations.