Product-Based Workflow Design

Author： Reijers Hajo A. Limam Selma van der Aalst Wil M.P.

ISSN： 0742-1222

Source： Journal of Management Information Systems, Vol.20, Iss.1, 2003-07, pp. : 229-262

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Abstract

In manufacturing, the interaction between the design of a product and the process to manufacture this product is studied in detail. Consider, for example, material requirements planning (MRP) as part of current enterprise resource planning (ERP) systems, which is mainly driven by the bill of material (BOM). For information-intensive products such as insurances, and many other services, the workflow process typically evolves or is redesigned without careful consideration of the structure and characteristics of the product. In this paper, we present a method named product-based workflow design (PBWD). PBWD takes the product specification and three design criteria as a starting point, after which formal models and techniques are used to derive a favorable new design of the workflow process. The ExSpect tool is used to support PBWD. Finally, using a real case study, we demonstrate that a full evaluation of the search space for a workflow design may be feasible depending on the chosen design criteria and the specific nature of the product specifications.