Rationalities in the Design of Public E-Services: The Case of Quasi-Markets for Education

Author: Ranerup Agneta  

Publisher: Haworth Press

ISSN: 1542-4049

Source: Journal of E-Government, Vol.3, Iss.4, 2007-05, pp. : 39-64

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Abstract

In a critical endeavor, the rationalities existing in the design of public e-services are investigated using the quasi-market for education in Sweden as an example. This study explores the following questions: (1) What rationalities exist in the discourse on the design of public e-services? (2) What can be said about these rationalities from the point of view of a critical perspective on the design of public e-services in a quasi-market situation? The study shows that in the processes of design economic, service, networking as well as institutional and ideological rationalities appear. In the specific context of a quasi-market for education, public eservices might be seen as part of the emergent construction of the market adding new complexities to these rationalities. doi:10.1300/J399v03n04_03