The Strengthened Business Process Matrix – A Novel Approach for Guided Continuous Improvement at Service‐Oriented SMEs

Publisher： John Wiley & Sons Inc

E-ISSN： 1099-1441|22|3|180-190

ISSN： 1092-4604

Source： KNOWLEDGE AND PROCESS MANAGEMENT: THE JOURNAL OF CORPORATE TRANSFORMATION, Vol.22, Iss.3, 2015-07, pp. : 180-190

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