Staffing Call Centers with Uncertain Arrival Rates and Co‐sourcing

Publisher: John Wiley & Sons Inc

E-ISSN: 1937-5956|24|7|1101-1117

ISSN: 1059-1478

Source: PRODUCTION AND OPERATIONS MANAGEMENT, Vol.24, Iss.7, 2015-07, pp. : 1101-1117

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Abstract