Related content

Improving the performance of a performance measure

By Tangen Stefan  

Measuring Business Excellence, Vol. 9, Iss. 2, 2005-06 ,pp. : 4-11

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A conceptual framework to measure facilities management performance

By Amaratunga Dilanthi   Baldry David  

Property Management, Vol. 21, Iss. 2, 2003-02 ,pp. : 171-189

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Searching for an effective measure of R&D performance

By Chiesa Vittorio   Masella Christina  

Management Decision, Vol. 34, Iss. 7, 1996-09 ,pp. : 49-57

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Using a "balanced approach" to measure merchandising supplier performance

By Knotts Tami L.   Jones Stephen C.   Udell Gerald G.  

Measuring Business Excellence, Vol. 10, Iss. 1, 2006-01 ,pp. : 4-13

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Interaction fluency: a customer performance measure of multichannel service

By Cassab Harold   MacLachlan Douglas L.  

International Journal of Productivity and Performance Management, Vol. 55, Iss. 7, 2006-10 ,pp. : 555-568

Emerald Group Publishing Ltd

Access to resources Recommend Favorite