Design of service capacity for the ground crew at the airport check-in counters

Author： Xin Zhuo   Lin Danping   Huang Youfang   Cheng Wenwen   Teo Chee Chong  

Publisher： Emerald Group Publishing Ltd

ISSN： 1756-669X

Source： International Journal of Quality and Service Sciences, Vol.6, Iss.1, 2014-03, pp. : 43-59

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