Exploring the use of the Lexis diagram for monitoring lead times in health care: the illustrative case of an outpatient referral process

Author： Santos Marco Chakhunashvili Alexander Plantin Anders Westerberg Kristina Bergman Bo

Publisher： Routledge Ltd

ISSN： 1478-3363

Source： Total Quality Management & Business Excellence, Vol.25, Iss.7-8, 2014-06, pp. : 876-888

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