Author： RoeserTobiasChair for Knowledge Management and Business Process Design Universitaet der Bundeswehr München Neubiberg Germany KernEva-MariaChair for Knowledge Management and Business Process Design Universitaet der Bundeswehr München Neubiberg Germany
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1758-4116|21|3|692-718
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.21, Iss.3, 2015-06, pp. : 692-718
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