Author： Premaratne Samaranayake School of Business University of Western Sydney Sydney AustraliaSchool of Business University of Western Sydney Sydney Australia Ann Dadich School of Business University of Western Sydney Parramatta AustraliaSchool of Business University of Western Sydney Parramatta Australia Kate J Hayes School of Business University of Western Sydney Sydney AustraliaSchool of Business University of Western Sydney Sydney Australia Terrence Sloan School of Business University of Western Sydney Sydney AustraliaSchool of Business University of Western Sydney Sydney Australia
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1758-4116|21|5|988-1014
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.21, Iss.5, 2015-09, pp. : 988-1014
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