Publisher： Duncker & Humblot
E-ISSN： 1861-1559|69|4|646-656
ISSN： 0340-1707
Source： Vierteljahrshefte zur Wirtschaftsforschung, Vol.69, Iss.4, 2000-10, pp. : 646-656
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Abstract
This paper looks at the increasingly important role played by information technologies in non-informational services. The introduction of these technologies is linked to the complexification of the nature of the product. First, a definition of non-informational services is proposed. It is based on the criterion of diversity of media of delivery (tangible object, information, knowledge, individual). It then examines the evolution of the nature of the product in such non-informational services and attempts to analyse the main reasons behind the complexification process.
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