Closing the gap in customer service encounters

Publisher： John Benjamins Publishing Company

E-ISSN： 1878-9722|6|1|67-88

ISSN： 1878-9714

Source： Pragmatics and Society, Vol.6, Iss.1, 2015-01, pp. : 67-88

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Closing the gap in customer service encounters: Customers’ use of upshot formulations to manage service responses

Pragmatics and Society, Vol. 6, Iss. 1, 2015-01 ,pp. : 67-88

John Benjamins Publishing Company

Access to resources Recommend Favorite

Closing the Expertise Gap

By Donovan Clare

FORUM. Revue internationale d’interprétation et de traduction / International Journal of Interpretation and Translation, Vol. 6, Iss. 1, 2008-01 ,pp. : 35-58

John Benjamins Publishing Company

Access to resources Recommend Favorite

Facework in Chinese service encounters

By Pan Y.

Journal of Asian Pacific Communication, Vol. 10, Iss. 1, 2000-06 ,pp. : 25-61

John Benjamins Publishing Company

Access to resources Recommend Favorite

Syrian service encounters

By Traverso Veronique

Pragmatics. Quarterly Publication of the International Pragmatics Association (IPrA), Vol. 11, Iss. 4, 2001-01 ,pp. : 421-444

John Benjamins Publishing Company

Access to resources Recommend Favorite

Facework in Chinese service encounters

By Pan Yuling

Journal of Asian Pacific Communication, Vol. 10, Iss. 1, 2000-01 ,pp. : 25-61

John Benjamins Publishing Company

Access to resources Recommend Favorite