Operators managing callers’ sense of urgency in calls to the medical emergency number

Author: Paoletti Isabella  

Publisher: John Benjamins Publishing Company

E-ISSN: 2406-4238|22|4|671-695

ISSN: 1018-2101

Source: Pragmatics. Quarterly Publication of the International Pragmatics Association (IPrA), Vol.22, Iss.4, 2012-01, pp. : 671-695

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Abstract