The intercultural validity of customer-complaint handling routines

Author: Shaw Philip  

Publisher: John Benjamins Publishing Company

E-ISSN: 1569-9722|2|2|180-193

ISSN: 1388-8951

Source: Document Design. Journal of Research and Problem Solving in Organizational Communication, Vol.2, Iss.2, 2001-01, pp. : 180-193

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Abstract