顾客非理性行为对服务导向公民行为的作用机制-基于应激源-紧张理论视角

Publisher: 国家哲学社会科学学术期刊数据库

E-ISSN: 1008-3758|18|2|152-158

ISSN: 1008-3758

Source: 东北大学学报:社会科学版, Vol.18, Iss.2, 2016-01, pp. : 152-158

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Abstract