基于服务蓝图理论的客运站车方服务质量评价研究

Publisher: 国家哲学社会科学学术期刊数据库

E-ISSN: 1671-6248|18|2|43-48

ISSN: 1671-6248

Source: 长安大学学报:社会科学版, Vol.18, Iss.2, 2016-01, pp. : 43-48

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Abstract