公共图书馆读者抱怨投诉管理的分析与策略

Publisher: 国家哲学社会科学学术期刊数据库

E-ISSN: 1672-514x|volume|4|54-57

ISSN: 1672-514x

Source: 新世纪图书馆, Vol.volume, Iss.4, 2016-01, pp. : 54-57

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Abstract