一线员工创新角色对服务补救的影响
Publisher： 国家哲学社会科学学术期刊数据库
E-ISSN： 1002-980x|34|7|41-50
ISSN： 1002-980x
Source： 技术经济, Vol.34, Iss.7, 2015-01, pp. : 41-50
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Abstract