顾客应对倾向、服务失败程度与服务补救策略

Publisher: 国家哲学社会科学学术期刊数据库

E-ISSN: 1004-4892|volume|2|91-98

ISSN: 1004-4892

Source: 财经论丛, Vol.volume, Iss.2, 2015-01, pp. : 91-98

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Abstract