基于SBR的多技能呼叫中心路由策略的仿真分析

Publisher: 国家哲学社会科学学术期刊数据库

E-ISSN: 1003-207x|volume|S1|165-170

ISSN: 1003-207x

Source: 中国管理科学, Vol.volume, Iss.S1, 2015-01, pp. : 165-170

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Abstract