An Ontology-Based and Model-Driven Approach for Designing IT Service Management Systems

Publisher： IGI Global_journal

E-ISSN： 1947-9603|2|2|65-81

ISSN： 1947-959x

Source： International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), Vol.2, Iss.2, 2011-04, pp. : 65-81

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