Publisher： IGI Global_journal
E-ISSN： 1947-9603|2|2|16-47
ISSN： 1947-959x
Source： International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), Vol.2, Iss.2, 2011-04, pp. : 16-47
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Development of a Service Guarantee Model
By Wirtz J.
Asia Pacific Journal of Management, Vol. 15, Iss. 1, 1998-04 ,pp. :
Access to resources
Recommend
E-Service and Organizational Change: A Process Model
Journal of Electronic Commerce in Organizations (JECO), Vol. 9, Iss. 3, 2011-07 ,pp. :