Author： Ryan Sherry D. Zhang Xiaoni Prybutok Victor R. Sharp Jason H.
Publisher： MDPI
E-ISSN： 2076-3387|2|1|63-81
ISSN： 2076-3387
Source： Administrative Sciences, Vol.2, Iss.1, 2012-02, pp. : 63-81
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Abstract
The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.
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