Service Redesign Using Factor Analysis, TRIZ, and Service Blueprint (Case study on Garuda Indonesia’s sales and service office at Senayan City)

Publisher： Edp Sciences

E-ISSN： 2261-236x|104|issue|03009-03009

ISSN： 2261-236x

Source： MATEC Web of conference, Vol.104, Iss.issue, 2017-04, pp. : 03009-03009

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