The Impact of Corporate Social Responsibility on Customer Satisfaction, Relationship Maintenance and Loyalty in the Shipping Industry

Publisher： John Wiley & Sons Inc

E-ISSN： 1535-3966|22|6|381-392

ISSN： 1535-3958

Source： CORPORATE SOCIAL RESPONSIBILITY AND ENVIRONMENTAL MANAGEMENT, Vol.22, Iss.6, 2015-11, pp. : 381-392

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