#Delayed, disrupted, disappointed, dismayed, déjà vu: Connecting with delayed passengers in real time using social media and app-based research

Author: Barker Andy   Bailey Keith  

Publisher: Henry Stewart Publications

ISSN: 2050-0076

Source: Journal of Digital & Social Media Marketing, Vol.3, Iss.3, 2015-12, pp. : 245-248

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Abstract