WOW the Hospitality Customers: Transforming Innovation into Performance Through Design Thinking and Human Performance Technology

Publisher： John Wiley & Sons Inc

E-ISSN： 1930-8272|57|2|14-25

ISSN： 1090-8811

Source： PERFORMANCE IMPROVEMENT, Vol.57, Iss.2, 2018-02, pp. : 14-25

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