Identifying Customer Satisfaction: The Mystery Customer Approach

Publisher： IGI Global_journal

E-ISSN： 2155-6407|8|3|1-27

ISSN： 2155-6393

Source： International Journal of Knowledge-Based Organizations (IJKBO), Vol.8, Iss.3, 2018-07, pp. : 1-27

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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