A Practical Agile Framework for IT Service and Asset Management ITSM/ITAM Through a Case Study

E-ISSN： 1548-7725|20|4|71-92

ISSN： 1548-7717

Source： Journal of Cases on Information Technology (JCIT), Vol.20, Iss.4, 2018-10, pp. : 71-92

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Abstract

Agile mode projects are increasingly popular among IT Department, including the most complex organizations. The deployment of agility on a larger scale fits over a long period because the motivations are part of a persistent setting. The deployment of large-scale agility is therefore based on a deep and lasting transformation of the organization. In order to support transformational business changes, IT must streamline the top-down process of new IT processes. The success of an IT service and asset management depends on innovation, agility, and efficiency to accompany the transformation of the organization from a traditional vision to a digital vision. The aim of this article is to propose a practical agile framework to improve IT service and asset management ITSM/ITAM processes through a case study in the organization. The finding will help organizations to assess their capabilities and to address the procedural, technical and human aspects of IT service and asset management.