The Impacts of e-Service Quality and e-Customer Satisfaction on e-Customer Loyalty in Internet Banking

Author： Ariff Mohd Shoki Md Yun Leong Ooi Zakuan Norhayati Ismail and Khalid

Publisher： American Scientific Publishers

ISSN： 1936-6612

Source： Advanced Science Letters, Vol.20, Iss.1, 2014-01, pp. : 285-289

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