Author: Zoller K.
Publisher: Taylor & Francis Ltd
ISSN: 1367-5567
Source: International Journal of Logistics, Vol.9, Iss.2, 2006-06, pp. : 95-110
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
In-stock service differentiation using nested protection
By Zoller Klaus
International Journal of Logistics, Vol. 8, Iss. 3, 2005-09 ,pp. :
Customer dominant value formation in service
By Heinonen Kristina Strandvik Tore Voima Päivi
European Business Review, Vol. 25, Iss. 2, 2013-03 ,pp. :
E-customer service capability and value creation
The Service Industries Journal, Vol. 28, Iss. 9, 2008-11 ,pp. :
Customer's perceived value of waiting time for service events
JOURNAL OF CONSUMER BEHAVIOUR, Vol. 14, Iss. 1, 2015-01 ,pp. :