An integrated service recovery system (ISRS): Influence on knowledge-intensive business services performance

Author： Santos-Vijande María Leticia Díaz-Martín Ana María Suárez-Álvarez Leticia Río-Lanza Ana Belén del

ISSN： 0309-0566

Source： European Journal of Marketing, Vol.47, Iss.5-6, 2013-05, pp. : 934-963

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