Managing for quality in the USA and Japan: differences between the MBNQA, DP and JQA

By Khoo Hsien H   Tan Kay C  

The TQM Magazine, Vol. 15, Iss. 1, 2003-01 ,pp. : 14-24

Emerald Group Publishing Ltd

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SERVICE CHARTERS – GLOBAL CONVERGENCE OR NATIONAL DIVERGENCE? A comparison of initiatives in Australia, the United Kingdom and the United States

By McGuire Linda  

Public Management Review, Vol. 3, Iss. 4, 2001-12 ,pp. : 493-524

Routledge Ltd

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Reassessment of convergence and divergence dynamics: implications for international HRM

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International Journal of Human Resource Management, Vol. 10, Iss. 2, 1999-04 ,pp. : 235-250

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Competitive inter-firm interactions: determinants of divergence versus convergence

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Management Decision, Vol. 38, Iss. 3, 2000-04 ,pp. : 194-208

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Public management reform. A case for national divergence or global convergence?

By Osborne Stephen P.  

Public Management Review, Vol. 3, Iss. 4, 2001-12 ,pp. : 451-451

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