Complaints as indicators of health care shortcomings: which groups of patients are affected?

Author: Schnitzer Susanne   Kuhlmey Adelheid   Adolph Holger   Holzhausen Julie   Schenk Liane  

Publisher: Oxford University Press

ISSN: 1464-3677

Source: International Journal for Quality in Health Care, Vol.24, Iss.5, 2012-10, pp. : 476-482

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Abstract