Learning and preparing for Thailand Quality Award: customer satisfaction analysis

ISSN： 1750-0664

Source： International Journal of Electronic Customer Relationship Management, Vol.5, Iss.3-4, 2011-01, pp. : 236-249

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

A framework for determining customer satisfaction: an empirical analysis

By Chaudhuri Ranjan Verma Sanjeev

International Journal of Electronic Marketing and Retailing, Vol. 2, Iss. 2, 2008-08 ,pp. : 190-201

Inderscience Publishers

Access to resources Recommend Favorite

Measuring e-statement quality impact on customer satisfaction and loyalty

By Al-alak Hussain Ali Bekhet; Basheer Abbas

International Journal of Electronic Finance, Vol. 5, Iss. 4, 2011-10 ,pp. : 299-315

Inderscience Publishers

Access to resources Recommend Favorite

Service quality, customer satisfaction and behavior intentions: Evidence from China's telecommunication industry

By Wang Yonggui Lo Hing-Po

Info - The journal of policy, regulation and strategy for telecommunications, Vol. 4, Iss. 6, 2002-12 ,pp. : 50-60

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality and customer satisfaction measurement of mobile value-added services: a conceptual review

By Chen Jengchung V. Aritejo Bayu Aji

International Journal of Mobile Communications, Vol. 6, Iss. 2, 2008-01 ,pp. : 165-176

Inderscience Publishers

Access to resources Recommend Favorite

Measuring customer satisfaction with internet banking: an exploratory study

By Hwang Hsin-Ginn Chen Rai-Fu Lee Jia-Min

International Journal of Electronic Finance, Vol. 1, Iss. 3, 2006-12 ,pp. : 321-335

Inderscience Publishers

Access to resources Recommend Favorite