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International Journal of Electronic Customer Relationship Management, Vol. 5, Iss. 3-4, 2011-01 ,pp. : 220-235

Inderscience Publishers

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Measuring customer satisfaction with internet banking: an exploratory study

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Determining the main dimensions that affect e-customer relationship management readiness in the Egyptian banking industry

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International Journal of Electronic Customer Relationship Management, Vol. 6, Iss. 3-4, 2012-02 ,pp. : 217-234

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The empirical study of customer satisfaction and continued behavioural intention towards self-service banking: technology readiness as an antecedent

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Enhancing decision for organisation to support customer expansion: a quantitative study in Jordanian banking sector

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