Assessing port service quality by process component: the case of Korean and Chinese ports

Author: Lee Sang-Yoon   Tongzon Jose L.   Chang Young-Tae  

Publisher: Inderscience Publishers

ISSN: 1756-6517

Source: International Journal of Shipping and Transport Logistics, Vol.5, Iss.2, 2013-04, pp. : 137-154

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Abstract