Not That Button but the Other: Misunderstanding and Non-understanding in Helpdesk Encounters Involving Nonnative English Speakers

Author: Beldad Ardion   Steehouder Michaël  

Publisher: Society for Technical Communication

ISSN: 0049-3155

Source: Technical Communication, Vol.59, Iss.3, 2012-08, pp. : 179-194

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Abstract