An Integrated Case-Based Reasoning Approach for Intelligent Help Desk Fault Management

Author： Iwuoha E.I. Saenz de Villaverde D. Garcia N.P. Smyth M.R. Pingarron J.M. Law Y.F.D. Sew B.F. Kwan S.E.J.

Publisher： Elsevier

ISSN： 0957-4174

Source： Expert Systems with Applications, Vol.13, Iss.4, 1997-11, pp. : 265-274

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