A multi-perspective knowledge-based system for customer service management

Author： Cheung C.F.   Lee W.B.   Wang W.M.   Chu K.F.   To S.  

Publisher： Elsevier

ISSN： 0957-4174

Source： Expert Systems with Applications, Vol.24, Iss.4, 2003-05, pp. : 457-470

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

A knowledge-based service automation system for service logistics

By Cheung C.F.   Chan Y.L.   Kwok S.K.   Lee W.B.   Wang W.M.  

Journal of Manufacturing Technology Management, Vol. 17, Iss. 6, 2006-08 ,pp. : 750-771

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A Hybrid Knowledge-Based System for Chemical Incident Management

By Finch D.J.   Lees P.F.  

Expert Systems with Applications, Vol. 12, Iss. 3, 1997-04 ,pp. : 349-361

Elsevier

Access to resources Recommend Favorite

An information and knowledge framework for multi-perspective design and manufacture

By Gunendran A.   Young R.  

International Journal of Computer Integrated Manufacturing, Vol. 19, Iss. 4, 2006-06 ,pp. : 326-338

Taylor & Francis Ltd

Access to resources Recommend Favorite

A Framework to Improve the Disaster Response Through a Knowledge-Based Multi-Agent System

By  

International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 9, Iss. 3, 2017-07 ,pp. : 96-109

IGI Global_journal

Access to resources Recommend Favorite

A Knowledge-Based System for Auditing Computer and Management Information Systems

By Akoka J.   Comyn-Wattiau I.  

Expert Systems with Applications, Vol. 11, Iss. 3, 1996-01 ,pp. : 361-375

Elsevier

Access to resources Recommend Favorite