Improving customer service in the real estate industry: A property selection model using Taguchi loss functions

Author： Kethley R.B.   Waller B.D.   Festervand T.A.  

Publisher： Routledge Ltd

ISSN： 1360-0613

Source： Total Quality Management, Vol.13, Iss.6, 2002-09, pp. : 739-748

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