Exploring the links between information capability and the EFQM business excellence model: the case of Basque Country Quality award winners

Author: Zárraga-Rodríguez Marta  

Publisher: Routledge Ltd

ISSN: 1478-3363

Source: Total Quality Management & Business Excellence, Vol.24, Iss.5-6, 2013-06, pp. : 539-560

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