Period of time: 2015年5期
Publisher: Emerald Group Publishing Ltd
Founded in: 1987
Total resources: 139
ISSN: 0887-6045
Subject: F7 Trade Economy
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Journal of Services Marketing,volume 19,issue 5
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The impact of perceived justice on consumers' emotional responses to service complaint experiences
By Schoefer Klaus,Ennew Christine in (2005)
Journal of Services Marketing,volume 19,issue 5 , Vol. 19, Iss. 5, 2005-08 , pp.The impact of choice on fairness in the context of service recovery
By Mattila Anna S.,Cranage David in (2005)
Journal of Services Marketing,volume 19,issue 5 , Vol. 19, Iss. 5, 2005-08 , pp.Typologies of e-commerce retail failures and recovery strategies
By Forbes Lukas P.,Kelley Scott W.,Hoffman K. Douglas in (2005)
Journal of Services Marketing,volume 19,issue 5 , Vol. 19, Iss. 5, 2005-08 , pp.Antecedents and outcomes of service recovery performance in a public health-care environment
By Ashill Nicholas J.,Carruthers Janet,Krisjanous Jayne in (2005)
Journal of Services Marketing,volume 19,issue 5 , Vol. 19, Iss. 5, 2005-08 , pp.By Reynolds Kate L.,Harris Lloyd C. in (2005)
Journal of Services Marketing,volume 19,issue 5 , Vol. 19, Iss. 5, 2005-08 , pp.Crisis management and services marketing
By Elliott Dominic,Harris Kim,Baron Steve in (2005)
Journal of Services Marketing,volume 19,issue 5 , Vol. 19, Iss. 5, 2005-08 , pp.Blending services and crises: a few questions and observations
By Martin Charles L. in (2005)
Journal of Services Marketing,volume 19,issue 5 , Vol. 19, Iss. 5, 2005-08 , pp.