Period of time: 2015年7期
Publisher: Emerald Group Publishing Ltd
Founded in: 1987
Total resources: 139
ISSN: 0887-6045
Subject: F7 Trade Economy
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Journal of Services Marketing,volume 20,issue 7
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The power of explanations in mitigating the ill-effects of service failures
Journal of Services Marketing,volume 20,issue 7 , Vol. 20, Iss. 7, 2006-12 , pp.By Jiang Pingjun,Talaga James in (2006)
Journal of Services Marketing,volume 20,issue 7 , Vol. 20, Iss. 7, 2006-12 , pp.The impact of involvement on satisfaction for new, nontraditional, credence-based service offerings
By Prenshaw Penelope J.,Kovar Stacy E.,Burke Kimberly Gladden in (2006)
Journal of Services Marketing,volume 20,issue 7 , Vol. 20, Iss. 7, 2006-12 , pp.Online service failure, consumer attributions and expectations
By Harris Katherine E.,Mohr Lois A.,Bernhardt Kenneth L. in (2006)
Journal of Services Marketing,volume 20,issue 7 , Vol. 20, Iss. 7, 2006-12 , pp.A service perspective on modelling intentions of on-line purchasing
By Hackman David,Gundergan Siegfried P.,Wang Paul,Daniel Kerry in (2006)
Journal of Services Marketing,volume 20,issue 7 , Vol. 20, Iss. 7, 2006-12 , pp.The theoretical underpinnings of emotional dissonance: a framework and analysis of propositions
By Phillips Brendan,Tan Thomas Tsu Wee,Julian Craig in (2006)
Journal of Services Marketing,volume 20,issue 7 , Vol. 20, Iss. 7, 2006-12 , pp.